Research on Performance Evaluation of tertiary Grade-A  Hospitals Based on the Balanced Scorecard: A Case Study of AZ Hospital

Chang Shu

doi:10.62051/ijgem.v9n1.07

Authors

Chang Shu

DOI:

https://doi.org/10.62051/ijgem.v9n1.07

Keywords:

Balanced Scorecard, Tertiary Grade-A hospitals, Social responsibility, Performance evaluation

Abstract

The Balanced Scorecard (BSC), as a crucial tool for performance evaluation, has been widely applied in the production and operational processes of various organizations or enterprises. This paper aims to highlight the characteristics of tertiary Grade-A hospitals by combining theoretical research with practical investigation. Building upon the traditional four dimensions of the BSC and integrating the concepts of public welfare and social benefits inherent to tertiary Grade-A hospitals, a social responsibility dimension is introduced to reconstruct the BSC, thereby organically aligning the hospital’s strategic objectives with performance evaluation. Using AZ Hospital as a case study, data from the past year and the average KPIs of tertiary Grade-A hospitals were collected and analyzed to compare AZ Hospital’s performance across various dimensions. The Analytic Hierarchy Process (AHP) was employed to determine indicator weights and establish a comprehensive scientific evaluation system, ultimately assessing AZ Hospital’s performance, drawing conclusions, and providing recommendations.

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