Research on Strategies for Improving Public Satisfaction of Government Flood Emergency Information Service: An Example from Three Cities in Henan Province, China

Siyu Wu; Delin Liu

doi:10.62051/ijgem.v9n3.13

Authors

Siyu Wu
Delin Liu

DOI:

https://doi.org/10.62051/ijgem.v9n3.13

Keywords:

Flooding disaster, Emergency information service, Public satisfaction, Linear regression

Abstract

Government emergency information services constitute the core basis for the public to assess risks, take scientific precautions, and mitigate panic during an emergency. To enhance public satisfaction with government flood emergency information services, this study first constructs a set of indicators to evaluate public satisfaction. Subsequently, based on data obtained from questionnaire surveys, the level of government flood emergency information services for public satisfaction was assessed, and the impacts of factors influencing satisfaction were analyzed. Finally, strategies and recommendations were proposed to improve public satisfaction with government flood emergency information services. The results showed that (1) the overall public satisfaction level of government flood emergency information services Henan Province (Zhengzhou city, Xinxiang city, and Jiaozuo city) was at a higher level, and the respondents who had high, moderate, and low levels were 57.55%, 39.15% and 3.30%, respectively. (2) The public satisfaction score of government flood emergency information services, from highest to lowest, was emergency warning information service, response information service, and recovery information service. (3) From the perspective of influencing factors, the differences in the effects of age (46-60 years), education level, occupation (students, enterprise employees, others), and information characteristics (information reliability, availability, accessibility) on the public satisfaction were statistically significant. Based on the above results, strategies for enhancing public satisfaction with government flood emergency information services were proposed from four aspects: improving information availability, ensuring information reliability, strengthening information accessibility, and enhancing public response capability. The results and strategies can provide a basis and reference for the formulation and implementation of local government emergency information service policies and the improvement of public satisfaction.

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